Shipping & Returns

PROCESSING TIMES:
 Most of the items you can find on Jewenils.com are entirely handmade and can take from 2 to 7 business days, starting from the day after you order.
In any case, I will always try my best to ship as quickly as possible.

SHIPPING TO ITALY

For shipments to Italy you can choose between:

  • Delivery to a collection point : €4.50, tracked, takes approximately 1-3 business days (subject to any courier delays). The customer receives a notification via SMS or email informing them that the package is ready for collection. It's important to note that packages must be collected within 10 days of delivery to the collection point.
  • Express Shipping : €7, fully tracked, takes 24/48 hours (barring any delays by the courier) and two delivery attempts are expected.
  • Open box: €4.50/€7. With the open box, you only pay shipping on your first order. You can choose not to ship it immediately so you can accumulate multiple orders over time! Just indicate this in the notes on your first order. Then, just contact me via email or Instagram to receive the free shipping code you can use on future orders! You choose when to close the box! Just write it in the notes on your last order! And all your orders will be shipped together!
  • Shipping is free for all orders over €100.

    Jewenils assumes no responsibility for any delays or problems due to the courier

INTERNATIONAL SHIPPING TIMES

In 85% of cases, the average delivery times (excluding the shipping day, Saturdays and holidays) are:

  • Europe : around 6-15 business days
  • Mediterranean countries : around 10-15 business days
  • America : around 15-30 business days

Please note that actual delivery times may vary depending on the local postal services and any customs clearance procedures in the destination country.
The shipment includes a tracking code, which will be sent to you via email once your order has been shipped! Jewels is not responsible for any delivery delays or damages caused by the Shipping company thai manager the delivery.

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If you have any problems shipping your order, please email me at jewenils@gmail.com with your order number and I'll get back to you as soon as possible. Thank you.

RETURN POLICIES:

If you are not satisfied after receiving the product, you are free to return the item up to 14 days after the delivery date of your order!
All personalized items , such as rings (made to measure) and commissions, are excluded from returns.

    • The products must be returned correctly packaged in their original packaging, in perfect condition for sale (not ruined, damaged or soiled) and equipped with all accessories, instructions for use and free gifts.
    • Buyers are responsible for return shipping costs.
    • The refund will only be made if the returned goods are perfectly intact and have not received any damage during transport.
    • The refund will include the actual cost of the item and not the shipping costs, and will be issued within 5 days of receiving the item.

To request a return, please send an email specifying your order number and the product you wish to return to: Jewenils@gmail.com.