Shipping & Returns

PROCESSING TIMES:
Most of the items you can find on Jewenils.com are entirely handmade and may take from 5 to 10 business days, starting from the day after the order is placed.
In any case, I will always try my best to ship as soon as possible.

SHIPPING IN ITALY

For shipments in Italy, you can choose between:

  • Delivery to a pickup point: €4.50, tracked, takes about 1-3 business days (barring any delays by the courier), the customer receives a notification via SMS or email to inform them that the package is ready for pickup. It is important to note that packages must be collected within 10 days of delivery to the pickup point.
  • Express Shipping: €7, is fully tracked, takes 24/48h (barring any delays by the courier), and includes two delivery attempts.
  • Open Box: €4.50/€7, with an open box you only pay for shipping on the first order and decide not to have it shipped immediately so you can accumulate more orders over time! Just indicate this in the notes of the first order, then just contact me via email or on Instagram to receive the free shipping code to use for future orders! You choose when to close the box! Just write it in the notes of the last order! And all orders placed will be shipped together!
  • Shipping is free for all orders over €100.

    Jewenils assumes no responsibility for any delays or issues caused by the courier.

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If you have problems with the shipment of your order, write to me at jewenils@gmail.com indicating your order number and I will reply as soon as possible, thank you.

INTERNATIONAL SHIPPING TIMES

In 85% of cases, the average delivery times (excluding the shipping day, Saturdays and holidays) are:

  • Europe: around 6-15 business days
  • Mediterranean countries: around 10-15 business days
  • America: around 15-30 business days

Please note that actual delivery times may vary depending on the local postal services and any customs clearance procedures in the destination country.
The shipment includes a tracking code, which will be sent to you via email once your order has been shipped! Jewenils is not responsible for any delivery delays or damages caused by the shipping company that manages the delivery.

IMPORTANT: Depending on the regulations of your country, your order may be subject to customs duties or import taxes. Jewenils has no control over these additional charges and cannot be held responsible for them.

Jewenils is also not responsible for possible delays caused by customs checks, nor for lost or unclaimed packages. A tracking code will always be provided, so I kindly ask you to monitor the status of your parcel and contact your local postal service if necessary.

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RETURN POLICIES:

If after receiving the product you are not satisfied, you are free to return the item up to 14 days after the delivery date of your order!

Personalized items, such as rings (made to measure) and custom products, are excluded from returns.

    • Products must be returned properly packed in their original packaging, in perfect condition for resale (not ruined, damaged, or soiled) and provided with all accessories, instructions for use, and free gifts.
    • Buyers are responsible for return shipping costs.
    • A refund will only be issued if the returned goods are perfectly intact and have not sustained any damage during transport.
    • The refund will be issued within 5 days of receiving the item.

To request a return, you must write an email specifying the order number and the product you wish to return to: Jewenils@gmail.com, or alternatively, you can click HERE to make a return request directly from your account.